Reports and Insights

We measure performance and provide deep insights into the effectiveness of each of your app channels. The reports capture volumetrics, channel effectiveness and customer loyalty scores.

  • Total messages and conversations handled
  • Agent productivity (chats handled, average response time)
  • Messaging effectiveness (delivered, read and responded, opt-outs)
  • Customer Loyalty and NPS scores, trending over time
  • Customer sentiment analysis for each interaction

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