Net Promoter Score (NPS®) Survey
The industry-proven NPS survey is a simple yet powerful way to measure customer loyalty. Our NPS module helps you:
- Segment customers into promoters, passives and detractors
- Respond to feedback in real-time
- Leverage templates, reminders and personalization to improve response rates
- Automate NPS surveys at various customer touch points via API based triggers
- Push strong ratings and comments as social proof within your websites & landing pages
- Reach customers where they are: via email and SMS
- Integrate with your ERP, CRM or POS system
Net Promoter Score, NPS and Net Promoter are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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Multi Question Customer Satisfaction (CSAT) Surveys
Multi question surveys are useful for collecting detailed feedback across various product or service categories. The insights derived will help improve operational efficiencies and customer satisfaction. Our CSAT module helps you
- Create your own surveys with multiple answer types
- Rich, pre-existing industry specific templates to get you started on Day 1
- Plug the surveys at various touch-points in your customer journey
- Sideshow like visualization to analyse results
- Send request through email and SMS
- Integrate with your ERP, CRM or POS system
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